Oct 13, 2010 - Pitney Bowes Inc. (NYSE:PBI) and DASCOM Americas today announced a new agreement in which Pitney Bowes will provide on-site repair and maintenance services to DASCOM Americas' channel partners and customers in the U.S.
With the agreement, Pitney Bowes will be the preferred services provider for DASCOM Americas in the U.S. and offer comprehensive on-site installation, repair and maintenance for DASCOM Americas products. The collaboration will enable DASCOM Americas to offer its customers convenient and efficient service options for the repair and maintenance of their equipment. In addition, the agreement helps Pitney Bowes expand its multi-vendor services business in the printing solutions market.
“Pitney Bowes is thrilled to be collaborating with DASCOM Americas to help provide its customers with a single point of accountability for the repair and maintenance of their equipment,” said Joanne Boyd, vice president, business development, multi-vendor services for Pitney Bowes. “We look forward to working together to offer convenient and efficient service options to help meet these customers’ needs.”
“We chose Pitney Bowes for its extensive service coverage in the U.S., and ability to open and monitor customer service calls over the Web,” said Ron Acorn, president, DASCOM Americas. “Our joint effort will enable DASCOM Americas to not only offer the best in Tally branded serial printers, but also offer efficient service response-time and post-sale support to our customers through a trusted and recognized name in the service industry.”
Pitney Bowes is a leading provider of services for printers, copiers, multi-function devices, scanners, shredders, PCs and workstations, mailstream solutions and kiosk devices. Consisting of 1,200 A+ certified specialists, Pitney Bowes Multi-Vendor Services offers a full range of product life cycle services including on-site maintenance services, installations, managed asset deployment and professional service.
About Pitney Bowes
Celebrating its 90th year of innovation, Pitney Bowes provides software, hardware and services that integrate physical and digital communications channels. Long known for making its customers more productive, Pitney Bowes is increasingly helping other companies grow their business. Pitney Bowes is a $5.6 billion company and employs 33,000 worldwide. Pitney Bowes: Every connection is a new opportunity™.
About DASCOM Americas:
DASCOM Americas offer computer printers, supplies and services for commercial and industrial application under the brands “Tally” and “Tally Dascom.” The products are designed to meet the high duty requirements in market segments such as transportation, logistics, production, warehousing, trade and healthcare. Rugged and durable construction, high reliability and long-life cycle are established trademarks of DASCOM products.